How To Get Help From Microsoft Agent. Microsoft support is here to help you with Microsoft products. Get help with choosing a Microsoft product, or ask about a previous purchase from the online or physical store.
Try one of these support sites for issues with Microsoft products. One-time purchase Office products (also known as perpetual), include technical support via chat. You can contact the Microsoft support team by starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms.
Follow the next two steps to chat with a support person instead of a virtual agent.
Check service health to see if there are any current known service outages in Partner Center.
Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection. By default, Microsoft's new virtual support agent welcomes you. Explore the latest tips to get the most from your Microsoft products.